The crypto world has grown from a nursery holding only Bitcoin to a powerhouse brimming with diverse crypto products. From exchanges and wallets to bridges and swaps, it is an explosion of services in the cryptoverse.
And, as in any other industry, crypto projects are often met with criticism. None of them is spared. Take NOW Wallet, for instance. It has been described by some as an app for thieves; one blind to scammers. Some users have advised that it should be uninstalled and given a wide berth.
But criticisms, sometimes, are like accusations—and the crypto service remains “innocent” until proven guilty. In this review, we’ll see whether NOW Wallet is really a scam or a legit service that crypto users can rely on.
About NOW Wallet
NOW Wallet is one of the products that make up the ChangeNOW ecosystem. It is a non-custodial wallet, meaning that users have full control over their assets, security, and privacy.
However, when it comes to non-custodial wallets, there have been cases when users fell victim to scam wallet providers who drain their funds as soon as they import their private keys or seed phrases into the wallet. So this begs the question: is NOW Wallet really safe?
X-raying NOW Wallet through four lenses will provide a comprehensive answer to this question. These lenses, which are based on extensive data analysis, include: security features, market presence, user reviews, and error resolution cases.
Security Features and Key Functionality
NOW Wallet, by all indications, is big on security. By being non-custodial, it ensures that the users have primary control over their assets, thereby reducing the risk of hacks and scams. Furthermore, users do not need to register or pass KYC to start with the service. This means that NOW Wallet doesn’t collect any user’s identifier information, thus enhancing privacy.
When installing NOW Wallet, users can also set 12- or 24-word mnemonic phrases, which serve both as a recovery mechanism and an additional layer of protection. To further bolster security, the service employs a sophisticated three-tier encryption system, incorporating both software encryption and advanced secure storage techniques to shield private keys and mnemonic phrases. For enhanced access control, users can activate biometric authentication options, such as fingerprint or facial recognition, in conjunction with PIN protection.
In addition to its security, the wallet also has other standout features. Some of them include multi-chain support, dApp connectivity, fiat-to-crypto options, multi-currency and custom token support, staking options, and Pro accounts.
- Multi-Chain Support: NOW Wallet supports multiple blockchains, including Ethereum, BSC, Polygon, and others. This allows users to juggle between assets with ease, giving them the flexibility in managing assets.
- Cross-Chain Swaps: The service has in-built cross-chain swap feature, allowing users to exchange digital assets between different blockchains without any intermediary platforms.
- DApp Connectivity: The WalletConnect integration on NOW Wallet lets users connect to decentralized apps (dApps) simply by scanning a QR code. This makes it convenient for users to access any dApp on any supported network.
- Fiat-to-Crypto Options: NOW Wallet serves as a bridge between Web2 and Web3, between fiat and crypto. It makes it easier for non-crypto users to get into the crypto space by offering fiat-to-crypto purchase options such as bank transfers, Visa/Mastercard, Apple Pay, and Google Pay. NOW Wallet supports over 60 fiat currencies—a portal to enhanced crypto accessibility and global user base.
- Multi-Currency and Custom Token Support: With over 50 coins and 10,000 tokens, NOW Wallet caters to a diverse range of cryptocurrencies. Notably, it enables operations with privacy coins like Monero (XMR), distinguishing itself from most of the similar wallet apps. Additionally, users can add custom tokens, allowing them to manage their specific portfolio needs.
- NFT Management: Aside from fungible crypto assets, NOW Wallet also supports NFTs for users to safely store and manage their digital collectibles.
- Staking Option: One of the most appealing features of NOW Wallet is its staking option. This feature allows users to earn passive income by staking, directly from their wallet, Tron (TRX), Binance Coin (BNB), Cosmos (ATOM), Solana (SOL), Tezos (XTZ), and Cardano (ADA), along with ChangeNOW’s native NOW token.
- Pro Feature: Although it requires account setup via email, NOW Wallet’s Pro feature delivers a more tailored and seamless experience, offering cashback in NOW tokens—the native cryptocurrency of ChangeNOW—on every transaction and AML address checks. Additionally, users benefit from a permanent exchange feature, enabling them to simplify recurring payments by reusing the same address for multiple transactions.
Market Presence
As mentioned earlier, NOW Wallet is a member of the ChangeNOW ecosystem. Launched in 2017, ChangeNOW has grown to be a reputable crypto service provider. With over 3 million users globally, it has solidified its presence and reputation for transparency and security. ChangeNOW’s reputation naturally extends to NOW Wallet. It is the solid foundation upon which NOW Wallet stands tall; the pedestal that separates it from other shady wallets.
User Reviews
The ChangeNOW ecosystem is that goldfish that has no hiding place. The same applies to NOW Wallet. There are a lot of testaments to its features and functionalities. From crypto enthusiasts to seasoned investors, NOW Wallet has gathered a pool of positive reviews across various platforms. These reviews come from different quarters—newbies, degens, to longtime pro investors. Users appreciate NOW Wallet’s intuitive interface, its variety of supported assets, and seamless integration with other ChangeNOW products, even regardless of minor tech issues that may arise along the way.
This is why more than three thousand users have rated the NOW Wallet 4.6-star both on the App Store and Google Play Store. They go further to praise its ease of use and customer support. On Trustpilot, comments like “support was helpful, kept me informed as a transaction was stuck in the sending status” stand out.
| Rating | Percentage | Common Feedback |
| 5 Stars | 65% | User-friendly, secure, great support |
| 4 Stars | 25% | Fast transactions, wide asset range |
| 3 Stars and Below | 10% | User mistakes, delayed transactions |
Error Resolution Cases
While NOW Wallet enjoys a plethora of positive reviews, some negative reviews manage to sneak in. However, these reviews appear to stem from user errors rather than a flaw in the wallet’s design.
For instance, the user complained about a delayed BTC transaction and also threw a snide remark about the wallet’s rate.
But these issues were caused by several factors unrelated to NOW Wallet. A delayed transaction could result from network congestion, low transaction fees (in cases where a blockchain prioritizes transactions with higher fees), incorrect network selection, blockchain downtime/maintenance, insufficient blockchain confirmation, and recipient wallet settings, among others. As for exchange rates, the customer support gave an apt explanation. Rates are usually influenced by the market, and for a volatile crypto market, these rates are bound to fluctuate easily.
Despite these errors that are either user-centric or outside NOW Wallet’s control, NOW Wallet’s customer support is always on deck to resolve them. The support team, it seems, has a track record of resolving issues swiftly. They are always available round the clock to offer assistance to users and this has led to a user error resolution rate of 99%.
Final Words: A Legit Wallet You Can Trust
This article has bared it all about NOW Wallet’s reputation. The positive user reviews, strong security features, responsive customer support, and being part of the ChangeNOW ecosystem make it clear that the wallet is legit and reliable.
However, as with any financial tool, it’s important for one to do their research. In fact, this is crypto’s motto. Doing one’s research helps one understand how to use the wallet correctly. But rest assured, NOW Wallet stands out as a solid option for anyone looking to store and manage their crypto assets securely.
Disclaimer: This article is for informational purposes only and does not constitute financial advice. Users are encouraged to conduct their own research before using any crypto services.
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