Worried about securing your crypto and the ever-present fear of losing your private keys? Zengo Wallet has a revolutionary solution.
Zengo Wallet offers exactly this with its unique keyless crypto wallet approach, which we’ll explain in more detail later.
In this Zengo Wallet review, we’ll dive into how Zengo simplifies crypto security, making crypto accessible for beginners without skimping on protection. We’ll cover its core features as we experienced them through hands-on testing, and provide a thorough assessment of its ease-of-use and security framework.
By the end of this article, you should be ready to decide if Zengo Wallet is right for you.
Zengo Wallet Pros And Cons
Let’s start with a brief overview before we get into the full Zengo review.
After testing it for everyday usability, security, and overall performance, and comparing it with other wallets in the market, here’s a summary of its pros and cons.
What We Liked:
- Enhanced security with MPC technology and 3FA
- No seed phrase for simplified recovery process
- Support for a wide range of cryptocurrencies
- Built-in crypto purchasing and swapping
- ‘Chill’ feature for transaction control
- NFT staking and support
- User-friendly interface
- In-app customer support
- Web3 integration
What We Didn’t Like:
- Limited crypto selection compared to competitors
- No browser extension/ desktop support
- No cold wallet compatibility
- Not fully open source
What Is Zengo Wallet?
Founded in 2018, Zengo Wallet is a self-custodial mobile and desktop cryptocurrency wallet known for its distinctive approach to security and user experience.
We were impressed by Zengo’s keyless security and ease of use, which is why it made our best non-custodial wallet list. It aims to simplify crypto management without compromising on safety, catering to both experienced users and beginners.
Being a hot wallet (also called a software wallet), Zengo is connected to the internet, making it convenient for frequent, quick transactions. This gives it an edge over a cold wallet, which is offline and takes longer to set up to make transactions, making Zengo perfect if you love quick trading.
The most notable thing about Zengo Wallet is that it was the first to launch a keyless security model using multi-party computation (MPC).
How Zengo’s Keyless Security Works
Let’s look at Zengo’s keyless security in more detail so you can better understand its unique approach.
Multi-Party Computation (MPC)
First, what is MPC? Well, imagine having two master keys to your crypto instead of just one, and each key on its own is useless. That’s basically what MPC does for your Zengo Wallet.
One key is stored on your mobile device, and the other on Zengo’s secure servers. For any transaction to be authorized, both your device and Zengo’s server must use their respective keys to sign off on it.
Neither party can gain access to or control your funds alone, and the keys are never stored in one place. This eliminates the single point of failure that makes traditional private keys a target for hackers and a source of anxiety for traders.
Three-Factor Authentication
Zengo gives additional security and recovery through a three-factor authentication (3FA) system. This means you verify your identity using three distinct methods.
- 3D Facelock (biometrics): an encrypted biometric scan of your face. It’s more than a photo. It’s a mathematical representation that’s unique to you, meaning only you can authorize critical actions or recover your account.
- Email account: Your registered email account acts as another layer of verification.
- Recovery Kit (cloud backup file): This encrypted file is stored on your personal cloud service. Along with the other two factors, this file is essential for recovering your wallet if you lose your device.
Zengo Wallet Recovery
With Zengo, losing your phone doesn’t mean losing your crypto. Thanks to the MPC and 3FA system, recovery is simple and doesn’t involve storing and remembering a complicated seed phrase. Here’s how it works:
- Install Zengo on your new device.
- Initiate recovery in the app.
- Complete email verification.
- You’ll need to perform a fresh 3D biometric face scan. This gets compared against the encrypted biometric data you established during setup.
- Zengo will access the encrypted Recovery Kit file from your designated personal cloud storage.
Once all elements of the 3FA are verified, your wallet will be successfully and securely restored to your new device. Zengo also lets you add secondary backup measures for even greater recovery resilience.
How Does This Compare to Traditional Private Key Wallets?
Traditional crypto wallets often use a 12 or 24-word seed phrase you’re responsible for creating and keeping private, creating a critical point of failure. Anyone who gains access to the seed phrase can regenerate your private keys and gain control of the wallet. Similarly, losing your seed phrase means a permanent loss of access to the whole wallet.
The buck stops with you, and it’s up to you to protect your seed phrase from physical theft, accidental loss, digital hacking, phishing scams, and malware.
In contrast, Zengo’s MPC and 3FA distribute the responsibility between you and its servers, offering you a multi-layered system and secure recovery process, making it one of the most secure crypto wallets of 2025.
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Is Zengo Wallet Safe to Use?
Zengo Wallet prides itself on its security, proudly claiming that zero Zengo wallets have been hacked or stolen since its launch in 2018. It’s also been audited by security firms like CertiK, so you know it’s serious about keeping your financial investment safe.
We do have one little concern, though. While the core cryptographic components of Zengo’s MPC system are open source, allowing for transparency and peer review, the wallet application itself is not fully open-source. That said, this is a common approach for commercial software wallets.
No system is immune to all threats, but Zengo’s strong track record, keyless MPC technology, comprehensive 3FA, and external security audits demonstrate its commitment to security and user safety.
Zengo Wallet – What Are The Key Features?
Here are some of the features we thought were particularly notable during our hands-on testing of Zengo.
Intuitive User Interface and Smooth Onboarding
From the moment we downloaded and set up Zengo, we were struck by how clean and uncluttered its interface is, whether on mobile or desktop,
The onboarding process was smooth; creating an account took just a few taps, and we were guided through without any confusing jargon.
We found navigating the app intuitive, whether to find a specific coin, check our balance, or initiate a transaction. One small observation is that text can run off your screen if you increase the font size.
In-App Crypto Purchases, Sales, and Swaps
Zengo lets you buy, sell, and swap many popular cryptocurrencies directly within the wallet.
Buying crypto is straightforward: simply select the crypto, enter the amount, and follow the prompts. You can then confirm the quote before completing the purchase.
Similarly, swapping between cryptos took just a few taps. We appreciated the clear display of exchange rates and associated fees before confirming a swap. Selling crypto followed a similar easy guided process.
However, purchasing crypto does come with fees, especially when using a credit card, and some of these can be higher than on dedicated exchanges. However, these are not paid to Zengo but to third-party providers, and they are pretty standard with crypto wallets.
Broad Asset Support – Coins and NFTs
We’re pleased to see Zengo supports a substantial range of cryptocurrencies – over 120, including major coins like Bitcoin ($BTC), Ethereum ($ETH), and many popular altcoins and stablecoins.
That said, with over 120 cryptos, Zengo’s supported assets list is significantly shorter than some of the other wallets on the market (that handle over 1K+). If you’re interested in niche or newly launched tokens, it’s best to check whether Zengo supports them first.
This is a great touch for users active in the NFT space, letting you keep your collectibles alongside your cryptocurrencies.
Clear Portfolio Management
Keeping track of your crypto investments is crucial, and Zengo has easy-to-use tools for this.
The Zengo crypto portfolio overview is well-organized and displays your total balance and the performance of each asset. The charts showing asset allocation and value changes over time were easy to understand.
Zengo makes it simple to get a quick snapshot of your crypto holdings and their current market value without needing to manually track them in a separate spreadsheet or app.
Cross-Platform Accessibility (Mobile and Desktop)
We looked at both the mobile app and the desktop app. The desktop app is a wonderful addition for those who prefer to manage their crypto on a larger screen or need to integrate with desktop-based Web3 applications.
The desktop interface maintains the same simplicity and security of the mobile app. Critically, actions initiated on the desktop app still require authorization on your mobile device. This ensures the robust security model isn’t compromised, even when using a desktop.
The multi-platform approach offers flexibility in how and where you manage your assets. Zengo also made our best mobile crypto wallet list. Check out why.
Dedicated Customer Support
We appreciated Zengo’s accessible customer support. The ability to chat with the 24/7 support team directly from within the app is a standout feature.
Knowing that help is at hand is reassuring if you’re new to crypto. Zengo has direct support channels through an in-app chat support feature and email support.
If you want to help yourself, there is the Zengo Help Centre, an online portal full of useful articles, troubleshooting documents, and FAQs. For educational resources, Zengo Wallet has a YouTube channel stacked with tutorial videos on top of a dedicated podcast.
Zengo Wallet Pricing & Fees – Is it Affordable?
Zengo has two options: Essentials, which is free, and Pro, which is subscription-based.
Zengo Essentials provides a basic but secure, self-custodial wallet experience at no cost, while Zengo Pro has more advanced functionalities for $19.99/month or $129.99/year.
The free version contains the following:
- MPC security
- Lets you send, receive, and securely store all supported cryptocurrencies
- 3FA recovery
- In-app cryptocurrency swaps
The Essentials version is perfectly adequate if you need a secure, easy-to-use wallet for everyday crypto management.
If you pay the subscription fee, you get access to different features, primarily focused on enhanced security and account control.
These premium features include:
- Legacy Transfer: An inheritance feature that lets you hand down your crypto holdings to a loved one in the event of your death
- Asset withdrawal protection: Requires 3D Facelock biometric verification for all outgoing transactions if you choose
- Advanced Web3 firewall: Real-time risk assessments and alerts of potentially malicious dApps or smart contracts
- Multiple wallets: Lets you create and manage up to five distinct wallets within your single Zengo account
- Priority support: Quicker response times from support
- Discounted purchase fees: Savings of up to 50% on fees charged by third-party providers when buying crypto through Zengo
Free Trial and Cancellation
Sometimes, Zengo offers a free trial period for Zengo Pro, particularly when it launches new Pro features. It’s a great way to test the premium offerings before making any yearly commitments.
You can cancel your Zengo Pro subscription at any time. When you cancel, you’ll revert to the Zengo Essentials plan at the end of your current billing period. However, you retain access to your funds and the free features.
Fee Structure – A Closer Look
Zengo aims for a transparent fee structure. Here are some of the different types of fees you might encounter.
| Fee Type | Cost |
|---|---|
| Sending & receiving crypto | Free (however, network fees apply) |
| Buying crypto (fiat-to-crypto) | 4% to over 8% (includes spread, processing fee, and gateway fee) |
| Swapping crypto (in-wallet trades) | Dependent on integrated DEX aggregators or liquidity providers |
Any fees don’t come from Zengo itself, but from third-party providers and banks.
How Does Zengo’s Pricing Compare?
Zengo’s free version, Essentials, offers strong value. Unlike other free wallets, Zengo gives you advanced MPC keyless security and 3FA recovery at no charge. This means not having to look after a seed phrase and being able to recover your wallet easily if you lose your device.
On the other hand, the paid Zengo Pro subscription provides other advanced security features, legacy transfer, and priority support, but is on the pricier side at $19/month.
Most hot wallets do not have a premium subscription, while cold wallets involve a one-time purchase. Even so, the Zengo Essentials could be just what you need if you’re after a free-to-use, secure crypto wallet for entry-level trading.
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Zengo Interface – Is it Easy to Use?
Beyond the initial clean aesthetic, we were impressed by how the UI simplifies your trading journey, from registration to swapping
The initial setup involves email verification and the 3D FaceLock biometric scan for the recovery system. It wasn’t a chore; instead, it provides peace of mind as a core foundation of Zengo’s security.
From there, the interface made sense, meaning even as new users, we could typically find what we were looking for, whether checking balances, reviewing transactions, or accessing support.
Zengo Wallet vs Other Crypto Wallets
Here’s how Zengo stacks up against other top wallets in the market.
| Wallet Provider | Top Choice For | Price (/month) | Standout Features |
|---|---|---|---|
| Zengo Wallet | Ease of use & keyless security | Free (Essentials) | – MPC keyless security (no seed phrase) – 3FA – User-friendly mobile and desktop interface |
| $19.99 (Pro) | – Advanced security (Legacy Transfer, Web3 firewall) – Discounted in-app purchase fees – Priority support |
||
| Best Wallet | Multi-chain support and built-in DEX access | Free | – Non-custodial multi-chain wallet – Integrated DEX for swaps – No platform fees for core services |
| Cypherock | Seedless hardware security & shared recovery | One-time hardware purchase (X1 device $159) |
– Splits private keys across multiple X1 cards – Seed phrase free hardware – Supports multiple wallets & asset inheritance features |
| Ledger | Established hardware security & broad coin support | One-time hardware purchase (Nano S Plus $79 Nano X $149) |
– Secure element chip for offline key storage – Ledger Live app for portfolio management & services – Wide cryptocurrency & NFT support |
Zengo Wallet stands out from the competition for its blend of high security and ease of use. Its core strength lies in the MPC keyless security and robust 3FA recovery, offered free in the Zengo Essentials plan.
We’ve delved deep into all the wallets listed above, and more. Check out our best crypto wallets page to find your perfect fit.
Zengo Wallet Reviews: What Are Other Users Saying?
Beyond our own experience using Zengo, we’ve looked at feedback from reliable review platforms like Trustpilot, the app stores, and discussion forums like Reddit to gauge what other users have to say.
Encouragingly, the general view is in line with ours, highlighting Zengo’s strengths in security and ease of use, although some users raise minor points for improvement.
Many reviews focused on the strength of the support available from Zengo.
Others commented on how quick the setup process was, and the ease of use once using the wallet.
On the other hand, some suggestions for improvements included expanding the range of coins available.
It’s nice to see that, according to Trustpilot reviews, Zengo Wallet typically responds to negative reviews 97% of the time in less than a week. From what we saw, they frequently suggest support options and seek to find a resolution or give an explanation.
Overall, Zengo enjoys a strong reputation. On Trustpilot, it consistently scores around 4.4 out of 5 stars, while on the Apple App Store, it’s closer to a 4.7 out of 5.
How To Use Zengo Wallet in 6 Easy Steps
Step 1: Download and Install the Zengo App
First, you’ll need the Zengo Wallet app. It’s easy to find in your official app store. Just type in ‘Zengo,’ and it will appear. Tap to download/install, and it should be on your phone in moments.
You can also get the wallet from the official Zengo website.
Step 2: Create Your Account
Next, open the app. You should find creating an account is refreshingly easy. You’ll be prompted to enter your email address. Zengo doesn’t use passwords or seed phrases, so your email is the initial primary identifier. Follow the on-screen prompts; this took less than a minute to complete in our tests.
Then, you’ll need to verify your email, which is one of the most crucial parts for securing your wallet. Go to your email and click the confirmation link you were sent to verify your address.
Step 3: Set up 3D FaceLock
You’ll be guided through a quick biometric face scan. This is encrypted and stored securely, acting as one of the three recovery factors.
Step 4: Secure Your Account with 3FA – Save Backup Recovery File
Zengo creates a unique, encrypted recovery file. You’ll be prompted to back this up to your secure cloud storage. This file is the third recovery factor in the 3FA process, so make sure you complete it.
Step 5: Choose Your Crypto
Hit the ‘Buy’ button and select the crypto you want. You’ll then be prompted to enter how much you want to spend, followed by how you’d like to pay.
Step 6: Review and Confirm Your Quote
Zengo then searches for quotes to match your desired purchase. Select the one you want and confirm. You will then be taken to the third-party vendor to complete the purchase.
Voila, you’ve bought your crypto!
Rounding Off Our Zengo Wallet Review: Is It Worth It?
So does Zengo Wallet live up to the hype? For many, the answer is a resounding yes.
The intuitive interface across all platforms, coupled with support for a wide array of cryptocurrencies and NFTs, and its built-in trading functionalities, make for a seamless user experience.
Its strong security record since 2018, external audits, and the comprehensiveness of the free Zengo Essentials plans are other big pluses. We found its commitment to simplifying crypto management without compromising safety evident throughout our testing of the service.
On the flip side, the pricey subscription cost for Zengo Pro could put some people off. And the MPC technology might present a slight learning curve for some, while advanced users may miss the deeper customization options available in other wallets.
All in, though, if you’re seeking a highly secure, incredibly user-friendly hot wallet that takes the anxiety out of crypto management, Zengo Wallet is an excellent choice.
As always, investing in crypto carries risks. The information in this review is for informational purposes only and is not financial advice. Always do your own research before making any investment decisions.
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FAQs
1. Is Zengo free to use?
The entry-level Zengo Essentials plan is free and includes a hot wallet app, secure 3FA recovery, and an NFT spam filter. Storing, receiving, or sending crypto is free, but network fees and fees from third-party services may apply when buying, selling, or swapping crypto.
Zengo Pro, a premium service, is available on subscription and includes value adds like additional security and priority support.
2. Is Zengo a non-custodial wallet?
Yes, Zengo is a non-custodial wallet. This means you have control over your funds and private keys. Zengo also uses MPC technology instead of a traditional seed phrase, meaning security is simplified while you still retain control.
3. Is Zengo Wallet available in the US?
Yes, Zengo Wallet is available for users in the US. It’s accessible in over 188 countries worldwide. However, some app functions may be limited in certain regions due to local regulations.
4. Can you safely store crypto with Zengo Wallet?
Zengo has several security measures, including MPC and 3FA for recovery, and it claims it has never been hacked. Zengo Pro offers additional features like Legacy Transfer, asset withdrawal protection tied to biometrics, and a Web3 firewall to alert against scams.
